KwickPhone for Excavation & Gradings · Review requests & callbacks

Stop missing review requests while you are grading sites

KwickPhone automatically follows up with past clients to secure reviews and schedule callbacks without you leaving the cab.

Review requests & callbacks for Excavation & Gradings — KwickPhone answers the phone

You are three hours into a trenching job, ears full of diesel noise and the rumble of the bucket. Your phone buzzes in the cup holder, but you can't answer it. That missed call might have been a happy client ready to leave a five-star review or a neighbor asking for a callback to discuss their own site prep. Instead, the moment passes, and your reputation stays quiet while competitors who answer the phone keep their pipelines full.

KwickPhone changes that dynamic by handling the follow-up automatically. Once your job is marked complete in your POS, the AI agent reaches out to the client. It asks for feedback, guides them to leave a review, or schedules a callback for future work. You stay focused on moving dirt, while the system builds your online presence and keeps leads flowing back to you.

How it works

Review requests & callbacks for Excavation & Gradings, handled.

Questions
Will the AI sound robotic when asking for a review?
No. The agent speaks naturally and only uses information from your actual project history. It sounds like a helpful assistant, not a script, and it hands off to your team if the conversation gets complex.
How does it know when to send the follow-up?
It connects to your POS to see when a job is marked complete. You can set the timing so the request goes out when the client is most likely to remember the quality of your work.
What if a client wants to book another job immediately?
KwickPhone can handle that too. It checks your availability, takes the necessary details, and books the new job directly into your system, so you never lose a lead to a missed call.