KwickPhone for Excavation & Gradings · Missed-call recovery
You're in the cab moving dirt while the phone rings out
KwickPhone answers every site-prep call while you run the machine, so the job is yours before the caller dials the next excavator.
KwickPhone answers every site-prep call while you run the machine, so the job is yours before the caller dials the next excavator.
It's the worst kind of missed call: you're 200 yards out in the cab, pulling grade on a pad, hands full and the radio drowning the world out. A GC who needs dirt moved next week is on the line, gets your voicemail, hangs up, and calls the next excavator in his contacts. He doesn't leave a message because guys who need a dozer don't leave messages — they need someone today, and the second name on the list answers. You find out three days later when you climb down for fuel and see the missed call, long after the job got handed to somebody else.
KwickPhone picks up that call on the first ring while you keep moving dirt. It answers as your company, asks what the caller needs — grading and site prep, a trench run, a demo, or a haul-off — and gets the real details: the address, the access, the scope, how soon they need it on the ground. If it's a quote request it captures everything you'd need to price it and texts you the lead the moment you stop. If it's a current customer asking when you'll be back on their site, it answers from what you've told it, not from guesses. Either way, that caller hears a real conversation instead of a beep, and the job stays in your column.
For excavation this is the whole ballgame, because the work that pays — a multi-day site prep, a building pad, a foundation dig — almost always starts with one phone call from a builder or homeowner who's calling several outfits. The first one who answers and sounds like they know dirt usually books the walk-through. You can't be in the cab and on the phone at the same time, and hiring someone to sit by it doesn't pencil out on the jobs you run. KwickPhone is the answer to a problem that's specific to a one- or two-machine operation: the phone has to be answered by someone who knows your trade, even when every set of hands is on a controls.
A GC calls Tuesday afternoon needing a building pad cut and rough-graded before his concrete crew shows up the following Monday. You're mid-cut on another site and never hear it ring; KwickPhone answers, gets the address, the pad dimensions, the access for a lowboy, and the deadline, and texts it to you so you can call him back that evening and lock the walk-through before he reaches anyone else.
A homeowner calls about getting a trench dug for a new water line from the meter to the house. KwickPhone asks the run length, whether the path is open or under existing landscaping, and how deep the line needs to sit, captures their number, and sends you a lead you can quote without a second call to fill in the blanks.
A property owner wants an old slab and a detached garage demolished and hauled off. KwickPhone explains you handle demolition and haul-off, asks the structure size, whether there's asbestos or a permit concern it should flag for you, and gets the disposal access details, then routes the whole thing to you to price.
An existing customer calls asking if you'll be back to finish grading their lot Thursday like you'd talked about. KwickPhone confirms from what you've logged for that job, and if the schedule has shifted because of rain or a breakdown, it doesn't make up a date — it tells them you'll call to reschedule and pings you to do it.
In the cab moving dirt, you can't hear the phone — and the next site-prep job goes to a competitor. KwickPhone answers every call for your excavation & grading business — not just missed-call recovery, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost excavation & grading jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.