KwickPhone for Auto Body Shops · Review requests & callbacks

Turn every finished bumper into a 5-star review automatically

KwickPhone follows up on the right day, asks for the review, and handles the callback if they have questions.

Review requests & callbacks for Auto Body Shops — KwickPhone answers the phone

You just finished a flawless paint job on a 2019 Camry. The customer picks up the keys, happy with the work. But two weeks later, you realize they never left a review, and your phone is ringing with a new insurance estimate you missed because you were in the booth. You know that online reputation is the difference between getting the next insurance referral and losing it to the shop down the street, but chasing down every customer for a review feels like a part-time job you don’t have time for.

KwickPhone sits in your POS and watches for that 'job complete' status. It waits for the perfect moment—usually a few days after pickup when the excitement is still high—and sends a friendly text or makes a call. It asks for the Google review link directly. If they want to talk about a detail or schedule a wash, it handles the conversation using only your shop’s actual info, or hands it to your front desk. You stay in the booth; your reputation grows in the background.

How it works

Review requests & callbacks for Auto Body Shops, handled.

Questions
Does KwickPhone know which customers have already reviewed us?
Yes. It checks your POS and review data to ensure we only ask customers who haven't reviewed yet, so you don't annoy your best advocates.
What if a customer wants to complain instead of review?
KwickPhone is trained to recognize dissatisfaction. It will not force a review request. Instead, it will log the concern and alert your team to handle the service recovery personally.
Can we customize the message to match our shop's voice?
Absolutely. We set up the script to sound like your team, mentioning your specific services like frame straightening or paint correction, so it feels personal, not robotic.