KwickPhone for Pet Boarding & Kennels · Review requests & callbacks
The dog went home happy, but nobody called the owner back
KwickPhone follows up after every boarding stay so the good ones leave a review and the worried ones get a callback.
KwickPhone follows up after every boarding stay so the good ones leave a review and the worried ones get a callback.
Pickup day at a kennel is a blur. You're matching dogs to leashes, finding the right food bag, telling one owner how their nervous rescue finally ate on day two and reassuring another that the limping was just a tired paw, not a vet bill. The dog leaves wagging, the owner leaves grateful, and that's exactly the moment a five-star review is sitting right there for the taking. But you're already back in the runs cleaning up, and by the time the day winds down, that grateful feeling has cooled into a normal Tuesday. The review never gets asked for. The follow-up never happens. The owner who had one small worry never gets a call, and instead of telling you, they tell their friends.
KwickPhone closes that gap for you. After a boarding stay, daycare day, or grooming add-on wraps up, it reaches back out to the owner with a short, warm follow-up. For the stays that clearly went well, it asks for a review and sends a direct link so a happy owner can post in twenty seconds instead of hunting for your Google page. For the owners who seemed anxious at drop-off, or who had a special-needs pet, it checks in to make sure everything settled fine at home. If anyone replies with a problem or a question, KwickPhone doesn't pretend to fix it — it captures exactly what they said and hands it straight to you so you can call them back before a small frustration becomes a public complaint.
This matters more for boarding than almost any other trade, because your whole business runs on trust you can't see. Owners are leaving the living thing they love most with strangers, for days, often before a holiday they've been looking forward to. They read every review like it's a vet record. A steady stream of recent, specific reviews — "they sent me a photo of Bella every day," "my anxious dog actually came home calmer" — is what makes the next nervous first-timer choose you over the chain down the road. KwickPhone turns the goodwill you already earned during the stay into the public proof that fills your runs next holiday season.
A family picks up their golden retriever after a five-night holiday stay and mentions at the door that the daily photos made the trip so much less stressful. A few hours later KwickPhone follows up, references the five-night stay, and sends a one-tap review link — the owner, still glowing, leaves a detailed review that night that names the photo updates, exactly the proof your next traveler wants to see.
A first-time customer boarded an elderly, picky terrier who barely ate the first day. KwickPhone checks in that evening to ask how the dog is doing at home, the owner says he's eating fine and seems happy, and only then does it gently ask if they'd share their experience — turning a worried first-timer into a repeat client and a review.
An owner replies to the follow-up saying their dog came home with a small cut they hadn't noticed at pickup and they're upset. KwickPhone does not try to explain or apologize on your behalf; it captures the exact message and the dog's stay details and alerts you right away so you can call, explain what happened, and resolve it privately before it ever lands online.
A daycare regular drops off three days a week and KwickPhone recognizes the pattern, so instead of pestering them after every single visit it spaces out its outreach — checking in occasionally and asking for a review only after a stretch of good days, so loyal clients feel appreciated, not spammed.
Feeding and cleaning runs, you can't reach the phone — and a holiday boarding reservation goes to a competitor. KwickPhone answers every call for your pet boarding & kennel business — not just review requests & callbacks, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost pet boarding & kennel jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.