KwickPhone answers every after-hours call, holds the boarding dates, takes the deposit, and writes the reservation into your book before you've finished feeding.
It's a Tuesday evening in the back of the kennel. You've got hose in one hand, a dog who won't settle in the other, and four runs still to scrub before you can lock up. The phone in the office rings. You hear it. You can't get to it. By the time you wash your hands and call back, voicemail is full and the person has already booked their two dogs for Thanksgiving week with the kennel across town. That call wasn't a tire-kicker — it was a five-night double-occupancy holiday reservation, the kind that books out months ahead and pays for the slow weeks. You lost it because you were doing the actual job of running a kennel.
KwickPhone answers that ring on the first try, in your voice and from your real information. When the caller asks if you have space for two large dogs over the holiday, it checks what you've told it about your capacity and dates, quotes overnight boarding the way you actually price it, asks the questions you'd ask — breed and size, are they up to date on vaccines, do they need any grooming add-ons before pickup — and then it doesn't just promise a call back. It takes the deposit that locks the dates, writes the reservation straight into your booking system, and sends the owner a confirmation. By the time you're done with the runs, the booking is sitting there finished, not lost.
This matters more for boarding than almost any other trade because your busiest income — holidays, long weekends, summer — is exactly when you have the least time to answer a phone, and it's booked in advance by people who will simply call the next kennel if you don't pick up. A groomer can fit a missed call in tomorrow; a boarding reservation for specific dates is a yes-or-no that the caller resolves in one evening. You only get the booking if someone answers while the dog owner is still on the line. KwickPhone is that someone, every night, including the nights you're elbow-deep in kennel work.
A family calls at 9pm to board their two Labs for the five nights over Christmas. KwickPhone confirms it has space for double-occupancy on those dates, asks whether the dogs are current on Bordetella and rabies, quotes the overnight rate for two, takes the deposit to lock the holiday slot, and the reservation is in your book before you've finished closing up.
Someone phones Sunday morning, when you're not open, wanting daycare starting Monday because their work schedule just changed. KwickPhone explains your daycare days and drop-off window, confirms the vaccine requirement, books Monday's spot, and texts the owner the drop-off details so they show up at the right time with the right paperwork.
A regular calls late asking to add a bath and nail trim to their dog's existing boarding stay so the dog goes home clean. KwickPhone pulls up the booking, adds the grooming add-on for pickup day, tells them what it adds to the bill, and notes it on the reservation so your morning crew sees it.
A caller wants to board a dog that's recovering from surgery and needs midday medication. KwickPhone recognizes this is beyond a standard booking, doesn't pretend to approve a medical situation it can't assess, and takes the dog's details with a clear message so you can call back and decide whether you can safely take that animal.
Feeding and cleaning runs, you can't reach the phone — and a holiday boarding reservation goes to a competitor. KwickPhone answers every call for your pet boarding & kennel business — not just after-hours answering, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost pet boarding & kennel jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.