KwickPhone answers every new caller, captures their pet, dates and intent, and holds the lead while you're back in the runs.
It's the Tuesday before a long weekend and your phone is doing the thing it always does before a holiday — ringing while both hands are full. You're dragging a fifty-foot hose down the kennel aisle, you've got a reactive shepherd who can't see the lab in the next run, and dinner service for the whole pack is half-plated. The phone is a brand-new family who just got back from the vet and realized they have no one for their dog over the holiday. They let it ring eight times, get voicemail, and do exactly what every stressed pet owner does at that moment: they hang up and dial the next kennel on the search results. You never knew they called. The first time you'll hear about it is never.
KwickPhone answers that call on the first or second ring, in English, Spanish, or Chinese, and it does the one thing you couldn't do mid-feed: it actually talks to the new family. It finds out it's a first-time caller, gets the dog's name, breed and size, the drop-off and pick-up dates they need, whether they're asking about overnight boarding or daycare, and whether they want grooming added before pickup. It tells them honestly what it knows from your real information — your hours, what a holiday stay involves, what you need from a new client — and it never invents a price or a vaccination policy you didn't give it. Then it writes the whole thing down as a captured lead with the caller's number, so the moment you're out of the runs you have a warm new client waiting, not a missed-call notification with no name attached.
For a boarding and kennel business this is the difference between a full holiday and an empty one, because your bookings are seasonal and front-loaded. The calls that decide whether your Thanksgiving and Christmas runs are full all arrive in a narrow window, and they almost always arrive when you're physically with the animals — cleaning, feeding, or managing a pack that can't be left alone for two minutes. A new boarder isn't a transaction you can win back later like a daycare regular; if they place their dog somewhere for the holiday, that's gone, and often the relationship is gone with it. Capturing the new caller the first time they reach out is the whole game, and it's the one thing a ringing phone in an empty office can't do.
A family who just got home from vacation planning realizes they have no boarding for their two labs over the holiday weekend and calls in a mild panic. KwickPhone answers, gets both dogs' names and sizes, the dates they need, and that they want overnight boarding for both, and captures it as a single new-client lead with their number so you can call back and confirm availability for the pair.
Someone phones at 8 p.m. after your office has closed, asking whether you have room for a small senior dog who's on twice-daily medication. KwickPhone takes the dog's details and the dates, but is honest that a staff member will need to go over the medication and senior-care specifics with them, and saves the lead flagged as a follow-up so nothing about the meds gets assumed or dropped.
A first-time caller asks if they can do daycare a few times to get their nervous dog used to the place before booking a holiday stay. KwickPhone records that this is a new family testing daycare with an eye toward later boarding, captures the dog's name and temperament notes, and saves it so you can call and set up the trial visits and earn the bigger booking.
A caller wants overnight boarding plus a bath and tidy-up before pickup so the dog comes home clean. KwickPhone captures the boarding dates and notes the grooming add-on request as part of the lead, so when you call back you already know to quote the stay and the grooming together instead of finding out at drop-off.
Feeding and cleaning runs, you can't reach the phone — and a holiday boarding reservation goes to a competitor. KwickPhone answers every call for your pet boarding & kennel business — not just new-customer lead capture, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost pet boarding & kennel jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.