KwickPhone catches every windshield-quote caller, pulls the year-make-model and damage details you need, and hands you a job you can actually price.
Urethane has a working time, and once you've laid the bead and set the glass you are committed — both hands on the windshield, holding alignment until it grabs. That is exactly when the phone rings. It's a rock-chip caller, or someone with a cracked windshield wanting a price, and they get voicemail or nothing. They don't wait. They scroll to the next mobile auto-glass shop in the search results and call them instead, and you never even knew the job existed.
KwickPhone answers that call the second it comes in, in English, Spanish, or Chinese, while you keep your hands where they need to be. Instead of a dead-end voicemail, the caller talks to an agent that knows what an auto-glass quote actually requires: it asks for the year, make, and model, whether the windshield has rain sensors or a camera behind the mirror, where the damage is and how big, and whether they want you to come to them or bring it to the shop. It writes all of that down cleanly and hands it straight to you, so the first time you look at your phone you're not staring at a missed call — you're looking at a quote request you can price without calling the person back to ask the obvious questions.
For auto glass specifically, the quote IS the whole sale. Nobody books a windshield blind; they shop two or three places by phone, and the shop that answers and sounds like it knows the vehicle usually wins before pricing even comes up. A missed quote call isn't a missed message — it's a job that's already gone to whoever picked up. And the details matter more here than in most trades: ADAS calibration, OEM versus aftermarket glass, sensor brackets, molding — if you don't capture them up front, you either underquote and eat it or call back three times and lose the customer's patience. KwickPhone exists to make sure that call gets answered and that the answer you get back is good enough to quote from.
A commuter calls because a rock kicked up on the highway and left a quarter-sized chip in their Honda Civic; they want to know if it can be repaired before it spreads. KwickPhone confirms the year and model, notes the chip size and that it's not in the driver's line of sight, and captures their number — so when you call back you already know it's a straightforward chip repair, not a replacement, and you can quote it in thirty seconds.
A fleet manager calls about a cracked windshield on a 2022 work truck and mentions there's 'a camera thing' by the mirror. KwickPhone flags the likely ADAS calibration, gets the make, model, and crack length, and asks whether they need mobile service at the yard. You get back a quote request that already tells you this is a replacement-plus-calibration job, so you don't lowball it.
Someone with a long crack across their luxury SUV asks whether they can get original-manufacturer glass instead of aftermarket. KwickPhone honestly tells them it can't confirm OEM availability or pricing on the spot, captures the vehicle and the OEM request as a note, and flags it for your callback — so the customer feels heard and you handle the sensitive pricing conversation yourself.
A caller wants you to come to their apartment complex parking lot tomorrow to replace a shattered passenger-door glass. KwickPhone notes that it's a side window rather than a windshield, gets the address and access details, and grabs a callback window — so you can confirm parts and routing before committing to the mobile trip.
Urethane's curing, both hands on the glass — the next chip-repair caller goes to a competitor. KwickPhone answers every call for your auto glass repair business — not just quote & estimate requests, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost auto glass repair jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.