KwickPhone watches your email the way a good receptionist watches the front desk, turning quote requests and booking emails into confirmed work orders before they go cold.
You spend half your day with both hands on glass. Urethane is curing, the body line has to seat perfectly, and you can't stop in the middle of setting a windshield to check your phone. So while you work, the emails pile up: a fleet manager asking for a quote on three cracked windshields, a customer forwarding their insurance claim number, a body shop wanting an ADAS calibration scheduled for Thursday. Each one sits in the inbox, unread and silent. There's no ringtone to remind you, no missed-call badge that nags. By the time you finally sit down at the laptop that night, half of them have already called somebody else — because to a driver with a spreading crack, a quote that comes back the next morning is the same as no quote at all.
KwickPhone watches that inbox for you. It reads every incoming email the moment it lands, understands whether it's a chip-repair request, a windshield-replacement quote, a calibration booking, or a mobile-service ask, and pulls out what matters: the vehicle's year, make and model, the type of damage, the location, the insurance details, the preferred day. It writes the job straight into your system as a real, structured request — not a note you have to retype between appointments. When something's missing, like the VIN it needs to confirm the glass part or whether the car has lane-keep cameras that'll need recalibration, it emails the customer back in plain language and asks, then files their answer with the rest. You read finished jobs, not a wall of raw messages.
For an auto glass shop this matters more than for almost any trade, because your work is genuinely time-sensitive and genuinely technical at the same time. A windshield quote isn't 'how much' — it's the right part for that exact car, whether it has rain sensors or a heated wiper park, and whether the ADAS system has to be calibrated after the install so the car's emergency braking still works. Getting that right takes a few questions, and those questions used to mean a phone tag chain that lost you the job. KwickPhone runs that exchange over email automatically, so the customer who emailed at 7am because their crack just reached the driver's sightline gets a real answer by the time you've finished your first install — and books with you instead of the shop down the road.
A fleet manager emails Friday afternoon: 'We've got four delivery vans with cracked windshields, can you quote and schedule?' KwickPhone reads it, captures all four vehicles, recognizes it's missing the VINs needed to price each one, and emails back asking for them plus a preferred week — so by Monday you open a single organized fleet job instead of a cold lead that aged over the weekend.
A customer forwards their insurance company's email with a claim number and says 'they told me to pick a shop, here's my info.' KwickPhone extracts the claim number, the vehicle, and the contact details, files it as a replacement job with the insurance details attached, and confirms receipt to the customer so they know they're locked in with you and stop shopping around.
Someone writes at 6am: 'Rock chip on my 2021 Highlander, can you fix it today, I'm near downtown?' KwickPhone identifies it as a same-day chip repair, checks it's within your mobile service area, and replies with the next available window and what you'll need from them — turning a panicked early-morning email into a booked mobile job before you've clocked in.
A body shop emails asking to schedule ADAS calibration for a vehicle they've already glassed. KwickPhone recognizes this is a calibration-only request, captures the vehicle and the camera/radar systems involved, asks whether they need a static or dynamic calibration if it's unclear, and books it onto your calendar as the right kind of appointment instead of a vague 'callback.'
Urethane's curing, both hands on the glass — the next chip-repair caller goes to a competitor. KwickPhone answers every call for your auto glass repair business — not just email orders, bookings & requests, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost auto glass repair jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.