KwickPhone for Auto Glass Repairs · Emergency call handling

Stop losing emergency windshield calls while your hands are busy setting glass

KwickPhone answers urgent callers instantly, calms them down, and books the job into your POS so you can focus on the cure time.

Emergency call handling for Auto Glass Repairs — KwickPhone answers the phone

You’re kneeling on the floor mat, waiting for the urethane to set, when the phone rings. It’s a customer with a cracked windshield or a dangerous chip right in their line of sight. You can’t answer. You can’t type. Every second you wait for the glue to harden is a second that caller is hanging up and dialing the next shop on Google.

KwickPhone picks up immediately, using your actual service menu to triage the damage. It calms the worried driver, confirms if they need a mobile tech or an ADAS calibration, and books the appointment directly into your POS. You finish setting the glass without missing the lead, and the job is already waiting for you in your schedule.

How it works

Emergency call handling for Auto Glass Repairs, handled.

Questions
What if the caller has a complex question about ADAS calibration?
KwickPhone only speaks from your provided information. If a question goes beyond standard chip repair or replacement details, it smoothly hands the call off to your staff so no expertise is lost.
Will it book a job that I can’t actually do?
No. It checks your real-time availability and service offerings before confirming. It only books what you can handle, preventing double-booking or impossible promises.
How does it handle the deposit or payment info?
If you require a deposit, KwickPhone can process it securely during the call. It then links that payment to the job in your POS, so your techs know the job is financially confirmed before they leave the shop.