KwickPhone for Tire Shops · Review requests & callbacks

You mounted four tires, then never heard from that customer again

KwickPhone follows up after every job with a callback and a review ask, so the work you already did starts paying you back.

Hear it yourself — call (832) 979-1760 Get started — keep your number

The car comes off the lift, the customer pays, they drive away on four fresh tires and a fresh alignment, and that's the last contact you have with them. You meant to ask how the ride felt. You meant to remind them the lug nuts need a re-torque after 50 miles. You meant to ask, while they were happy, if they'd drop you a quick review — because the shop two exits down has three times your star count and half your skill. But the next car was already waiting, the impact gun was screaming, and the moment passed. It passes a dozen times a day.

KwickPhone closes that loop for you without taking a tech off the floor. After a job is written up, it makes the follow-up call or text in the customer's language — English, Spanish, or Chinese — checks that the new tires are riding true and the TPMS light went out, reminds them about the free re-torque and rotation schedule, and then, only if the call went well, asks for a review and sends the direct link. It speaks only from your real service record and your real shop info, so it never invents a discount you don't offer or quotes an alignment price you didn't set, and the second a customer says something's wrong — a pull, a vibration, a sensor still lit — it stops selling and hands that straight to you.

For a tire shop this matters more than it does for most trades, because tire work is invisible when it's right and loud when it's wrong. A customer who feels a wobble at 70 doesn't call you — they assume you botched the balance and they tell everyone. A customer who got a calm follow-up call, a re-torque reminder, and a chance to be heard comes back for the next set and the brake job after that. Your reputation isn't built at the counter; it's built in the three days after the car leaves, and that's exactly the window nobody in a busy bay has time to work.

How it works

Review requests & callbacks for Tire Shops, handled.

When a ticket is closed out — a tire set, a flat repair, an alignment, a TPMS reset — KwickPhone picks it up from your job record and schedules a follow-up a day or two later, timed so the customer has actually driven on the work before you ask how it feels.
It calls or texts the customer in their own language and opens with the specific job, not a generic 'how was your visit' — it knows they got four new tires and an alignment, so it asks about the ride, the pull, and whether the steering wheel sits straight.
It works through a short, real checklist for tire work: did the TPMS light go out, does the car track straight, any vibration at highway speed, and it reminds them the lug nuts should be re-torqued after the first 50 miles and the tires rotated on schedule.
If the customer is happy, and only then, it asks for a review and texts them the direct link to your Google or Yelp page so they can leave it in one tap instead of hunting for your listing.
If the customer reports a problem — a wobble, a slow leak, a sensor still lit, road-force concerns — it does not push for a review; it logs the complaint, tells them you'll make it right, and routes it to you or your service writer immediately so you can get the car back in before they stew on it.
Every follow-up, review left, and complaint flagged is written back into the customer's record and into your POS, so you can see who's a repeat candidate, who needs a callback, and which warranty or re-torque is still owed — without keeping a sticky-note pile at the counter.

Call (832) 979-1760 and try it

Real calls

What it sounds like for tire shops.

A customer who bought four tires two days ago gets a follow-up call: 'How's the ride on the new set?' She says it feels great and way quieter than her old tires. KwickPhone reminds her to swing by for the free re-torque this week, then asks if she'd mind leaving a quick review and texts her the link — she taps it from the parking lot.

A man picks up after an alignment and says the wheel still pulls slightly to the right on the freeway. KwickPhone doesn't ask for a review — it tells him that's not right, that you'll recheck it at no charge, takes the best time for him to come in, and flags it to your service writer so the car's on the rack ready when he arrives.

A Spanish-speaking customer got a flat repair last week. KwickPhone follows up in Spanish, confirms the patch is holding and the tire isn't losing air overnight, reminds her that if it does she should bring it back since the repair's under warranty, and then asks for a review since everything's fine.

A fleet driver who had TPMS sensors replaced gets a text checking that the dash light stayed off after a full day of driving. He replies that one light came back on. KwickPhone logs it, lets him know you'll re-scan the sensor for free, and routes it to you so you can order the part if a sensor's bad before he makes a second trip.

Review requests & callbacks for a tire shop — answered by KwickPhone

Built for tire shops

Your whole phone, handled.

Bay's full, impact gun screaming — nobody hears the phone, and the customer with four bald tires calls down the road. KwickPhone answers every call for your tire shop business — not just review requests & callbacks, but the everyday requests that keep ringing in:

new tires & rotation
flat repair
alignment
TPMS

Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost tire shop jobs.

Why it pays off

What tire shops get.

The reviews you've been losing to the busy bay start landing, because the ask happens at the right moment — after a satisfied driver has felt the new tires — instead of never, and they get a one-tap link instead of a verbal 'leave us a review' they forget by the next light.
A vibration, pull, or lingering TPMS light gets caught in a private follow-up and fixed before it becomes a one-star post, which protects the reputation that actually decides whether the next four-tire job calls you or the shop down the road.
Free re-torque and rotation reminders go out automatically, which pulls customers back into the bay on schedule and turns a one-time tire sale into the brake job, the next set, and the alignment after that.
Your techs never break stride — nobody has to wipe their hands and remember which customer to call back, because the follow-ups, the review asks, and the complaint routing all run on their own and only interrupt staff when there's a real problem to fix.
You finally have a written record of who came back happy, who's owed a re-torque, and who reported an issue, so warranty work, repeat candidates, and unhappy customers stop slipping through the cracks at a counter that's always slammed.

KwickPhone answering calls and taking orders for tire shops

More ways KwickPhone helps Tire Shops

Every tire shop call, handled.

After-hours answering Missed-call recovery New-customer lead capture Appointment booking Emergency call handling Quote & estimate requests Bilingual (Spanish) answering Text-to-order, booking & reservations Email orders, bookings & requests

See KwickPhone for Tire Shops →

Questions

Won't customers be annoyed by a follow-up call after they just paid?

It's timed a day or two out, after they've actually driven on the work, and it leads with their specific job — the ride on their new tires, whether a sensor cleared — not a sales pitch. Most drivers appreciate a shop that checks the work held up. If someone would rather not be contacted, it respects that and stops.

Does it just blast everyone with a review request?

No. It asks for a review only after a customer signals the job went well. If they mention a pull, a vibration, or a light still on, it never asks for a review — it switches to fixing the problem and routes it to you. That keeps you from begging an unhappy customer for stars.

What if the follow-up uncovers a real problem with our work?

That's the point of doing it privately first. KwickPhone logs the complaint, tells the customer you'll make it right at no charge, gets a time that works for them, and hands it to you or your service writer immediately so the car's back on the rack before they post about it publicly.

Can it handle Spanish and Chinese-speaking customers?

Yes — it follows up in English, Spanish, or Chinese, so the customer who couldn't fully explain the wobble at your counter can describe it clearly on the call. For a lot of tire shops that's the difference between a clear complaint you can fix and a silent unhappy customer who never comes back.

Will it make up prices or promise discounts to get a good review?

No. It speaks only from your real shop info and the customer's actual job record. It won't invent an alignment price, promise a free set, or offer a discount you didn't set up. If it's asked something it doesn't know, it hands the call to you instead of guessing.

Does it remind people about re-torque and rotation?

Yes, and that's one of the most useful parts for a tire shop. It reminds customers about the 50-mile re-torque and their rotation schedule during the follow-up, which both protects them and gives them a reason to come back into the bay on a regular cadence.

How does this connect to how we already track jobs?

It pulls the closed ticket from your system, runs the follow-up, and writes the result — review left, complaint flagged, re-torque owed — back into the customer's record and your POS. If you don't run a POS, KwickPhone keeps that record for you, so you're not managing a separate callback list by hand.

No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.

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