KwickPhone watches your inbox like a live writer-up, so emailed tire orders and quote requests turn into confirmed jobs instead of unread clutter.
It's a Tuesday and both bays are tied up — one truck on the lift for an alignment, a TPMS relearn fighting you on the other, and the impact gun is screaming so loud you wouldn't hear a phone if it rang. Meanwhile a property-management company emailed at 7:40 a.m.: four 245/70R17s for their work van, can you have them mounted by Thursday. That email is sitting in the same inbox as a tire-distributor flyer, a Costco receipt, and three pieces of spam. By the time you wipe your hands and check the phone at lunch, the prospect already called the shop two miles down and got told 'yeah, come on by.' Nobody dropped the ball on purpose. The email just sat there, silent, while you were elbow-deep in a wheel.
That silence is the whole problem, and it's exactly what KwickPhone is built to end. A ringing phone at least begs to be answered; an email makes no sound and waits politely until it's buried. KwickPhone reads your shop inbox the moment something lands, understands that 'four 245/70R17 by Thursday' is a real mount-and-balance job, and replies right away — confirming the size, asking the year/make/model if the customer didn't give it, quoting from your actual tire pricing, and offering the open Thursday-morning slot. When the customer says yes, it writes the job into your system (or, if you don't run one, into KwickPhone itself) so it shows up on your board next to the walk-ins. No retyping, no sticky note, no 'I'll get to it after this wheel.'
For a tire shop this matters more than for almost any trade, because so much of your work is planned, sized, and spec'd — and that's precisely the work that comes by email. Fleets, dealerships, repeat commercial accounts, and the careful customer who Googled their load rating all tend to write rather than call. Those are your highest-value, most repeatable jobs, and they're the ones most likely to die in an unread inbox. KwickPhone makes sure the email gets the same fast, knowledgeable answer a regular would get if they walked up to your counter — even while the gun is still screaming and both hands are full.
A local plumbing company emails: 'Need 4 new tires for our 2019 Transit, size 235/65R16C, by Friday — what's the total?' KwickPhone recognizes the size and load rating, quotes from your commercial-tire pricing including mount, balance, and disposal, confirms a Friday-morning slot, and writes the job in with the van's details so it's ready when the driver shows.
A customer writes at 11 p.m.: 'Got a slow leak in my front passenger tire, can I just drop it tomorrow?' KwickPhone replies that night confirming flat repair, asks whether the car is still drivable or needs a tow, offers the earliest open bay, and logs it as a flat-repair drop-off so the first person in tomorrow sees it waiting.
Someone emails asking 'Do my new tires come with an alignment, and how much extra?' KwickPhone answers from your real menu — that an alignment is recommended with a new set and quotes your actual alignment price — then offers to add it to their booking and updates the job total instead of leaving them to call back and decide.
A used-car dealer sends a list of five cars needing TPMS sensors reset and two needing tires before their weekend sale. KwickPhone recognizes this is bigger than a routine booking, captures the full list so nothing's lost, replies that the shop will confirm timing and a bulk price, and flags the thread for you to handle the account personally.
Bay's full, impact gun screaming — nobody hears the phone, and the customer with four bald tires calls down the road. KwickPhone answers every call for your tire shop business — not just email orders, bookings & requests, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost tire shop jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.