KwickPhone follows up after every placement and order, gathers the review, and routes the callback before a happy client drifts to your competitor.
Here's the moment that quietly costs staffing agencies the most: a temp shows up, does great work, the shift ends — and then silence. You meant to call the client Thursday to see how it went and tee up next week's coverage. But Thursday you were sourcing three direct-placement roles, chasing a no-show, and putting out an onboarding fire. The follow-up never happened. The client, who was perfectly happy, now has a slightly worse memory of you than the agency that texted them the next morning. When they need people for tomorrow, they call whoever staffs fastest and stays in touch — and that's often not you.
KwickPhone closes that loop without adding it to your plate. After a placement wraps or an order is filled, it places the post-job callback for you: it checks in on how the worker performed, asks if the client needs coverage for the coming week, and — when the conversation is warm — invites a Google review with a direct link sent by text while the client is still on the line. It speaks from your real account notes and the specific role you filled, not a generic script, so the client hears an agency that actually remembers them. When a client calls you back about an issue or a new req, KwickPhone answers on the first ring in English, Spanish, or Chinese, captures exactly who they need and when, and writes it straight into your system so a recruiter can act on it immediately.
For a staffing agency this matters more than for most trades, because your product is people and your reputation is the whole game. A client choosing between two temp agencies isn't comparing price sheets — they're remembering which one followed up, which one's reviews looked real, and which one picked up the phone the night before a shift. Whether you run temp and temp-to-hire, direct placement, or emergency shift coverage, the agency that consistently calls back after the job and answers the callback before it goes to voicemail is the one that gets the next order. KwickPhone makes that consistency automatic instead of dependent on a recruiter remembering at the end of a 12-hour day.
A restaurant client your agency staffed last Friday gets a follow-up call Monday morning; KwickPhone asks how the two servers worked out, hears 'great, we'd take them again,' confirms they need four people for the weekend, logs the order, and texts a review link the client taps before hanging up.
A warehouse manager calls at 9pm because two temps just called out for the 6am shift; KwickPhone answers in Spanish, captures that he needs two replacements by 6am at a specific dock, marks it urgent shift-coverage, and pages your on-call recruiter so the gap is being worked within minutes instead of sitting in voicemail.
A direct-placement client is unhappy because the candidate they hired didn't show for day one; when KwickPhone makes its post-placement check-in and hears this, it stops the review ask entirely, records the complaint with the candidate's name and details, and escalates to the account manager for a same-day human call.
A long-time client picks up the follow-up call but says now isn't a good time; KwickPhone offers to call back tomorrow afternoon, sets that callback, and texts a short note with your number so the client can reach you sooner if their needs change before then.
You're mid-placement when a client calls needing people for tomorrow — and an unanswered call means they call the agency that staffs faster. KwickPhone answers every call for your staffing agency business — not just review requests & callbacks, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost staffing agency jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.