KwickPhone for Auto Repair Shops · Emergency call handling

Stop Losing Urgent Repairs Because You’re Under the Lift

KwickPhone answers every call, triages the emergency, and books the job directly into your POS so you never drop a bolt or a customer.

Emergency call handling for Auto Repair Shops — KwickPhone answers the phone

You know the sound. The phone rings while your hands are on a torque wrench, and you have to choose between finishing that critical repair or answering a frantic customer whose car just broke down. If you let it ring, they call the next shop. If you answer, you risk safety or accuracy. It’s a lose-lose situation that costs you revenue and peace of mind.

KwickPhone changes that dynamic. It answers immediately, calms the caller by confirming their specific issue, and captures the details without you lifting a finger. It then slots the appointment into your schedule and sends the order to your POS, so when you finish your current job, the next one is already booked and ready to go.

How it works

Emergency call handling for Auto Repair Shops, handled.

Questions
What if the customer has a complex diagnostic question?
KwickPhone is designed to triage, not diagnose. If the caller needs technical advice that isn't in your standard info, it politely hands the call off to your staff or schedules a diagnostic appointment.
Will it handle after-hours emergency calls?
Yes. It can answer 24/7, capture the emergency details, and either schedule the repair for the next opening or trigger an alert for your on-call technician, depending on how you set it up.
Does it integrate with my current shop management software?
KwickPhone writes directly to your POS, ensuring that the appointment and initial order details are already in your system before the customer even arrives, reducing check-in friction.