KwickPhone for Towings · New-customer lead capture

Capture Every Stranded Driver Even While You Are Hooking Up

KwickPhone answers missed calls, qualifies the emergency, and books the job into your system instantly.

New-customer lead capture for Towings — KwickPhone answers the phone

You are already at a scene, hands on the wheel, when your phone rings. It is a stranded motorist who has called three other companies and is about to hang up. If you do not answer, they call the next number on their list, and you lose that revenue to a competitor who happens to be free.

KwickPhone picks up every time. It speaks with the driver using your actual service menu, determines if they need a tow, jump-start, or lockout service, and captures their location and details. The job is booked and routed to your dispatch before the driver even hangs up, ensuring no lead slips through the cracks.

How it works

New-customer lead capture for Towings, handled.

Questions
Will the AI confuse a simple jump-start with a full tow?
No. KwickPhone is trained on your specific service list. It distinguishes between roadside assistance needs like jump-starts and lockouts versus full towing, ensuring the right resources are allocated.
What happens if the driver is upset or confused?
The AI is designed to remain calm and empathetic. If the situation is complex or the driver is distressed, it can seamlessly hand off the call to your staff while preserving all the context and details gathered so far.
Does this work with my current dispatch system?
Yes. KwickPhone integrates with your existing POS or dispatch tools to write the new job directly into your workflow, so you do not have to manually enter data from missed calls.