KwickPhone answers, captures the full file details for a title and closing-fee quote, and hands you a ready-to-price request when you surface.
You're at the closing table, or three documents deep into examining a chain of title, when the front line lights up. It's a realtor checking whether you can turn around a quote on a $385,000 resale in time for an offer deadline, or a loan officer who needs a title and settlement fee estimate before they can issue a Loan Estimate of their own. They don't want a callback in two hours. They have three other title companies in their phone, and the one who answers and gives them a number first is the one who lands the order. So the call you couldn't take while you were heads-down on someone else's file just became the file you lost.
KwickPhone picks up that call on the first ring, in English, Spanish, or Chinese, and instead of dumping the caller into voicemail it does the part that actually wins the work: it gathers the file. It asks for the property address, the sale price or loan amount, whether this is a purchase or a refinance, who's representing the buyer and seller, the target closing date, and whether they need owner's and lender's policies or just one. It confirms whether a prior policy exists for a reissue rate, and it captures the requesting party's name, brokerage or lender, and callback number. It never quotes a premium or settlement fee on its own, because title pricing depends on your rate schedule, the state promulgated rates, and endorsements you decide on a per-file basis. It collects everything you need to price the job accurately and tells the caller you'll follow up with a written estimate.
For a title company this matters more than for almost any local business, because a quote request is not a quote request, it's the front door to an escrow file, a title insurance policy, and the closing fees that follow. Miss the intake and you don't just lose one fee, you lose the whole transaction, and the realtor remembers who picked up when they're routing the next ten deals. KwickPhone's job here is narrow and honest: keep the line from going cold, get the file details down cleanly the first time, and put a complete request in front of you so the only thing left for a human to do is the part that requires judgment, which is the pricing itself.
A buyer's agent calls at 5:40pm wanting a title and settlement quote on a $410,000 purchase closing in three weeks, because she's comparing two title companies before recommending one to her client. KwickPhone captures the address, price, target close date, that both owner's and lender's policies are needed, her brokerage and cell, and notes she's deciding tonight; it flags the request as time-sensitive so your closer can send a number before she picks the other firm.
A loan officer needs a fee estimate for a rate-and-term refinance so he can finalize a borrower's Loan Estimate by his deadline. KwickPhone gathers the property address, the new loan amount, that it's a refi with lender's coverage only, and asks whether the borrower has a prior owner's policy that could trigger a reissue rate, then passes the file over with that reissue question already answered so you can price it correctly.
A homeowner calls directly, unsure what title insurance even costs, because they're selling by owner and a buyer asked them to choose the title company. KwickPhone explains in plain terms that the fee depends on the sale price, the policies involved, and the state's rate schedule, collects the address, price, and approximate closing timeframe, and tells them you'll send a written estimate rather than guessing a number on the phone.
A Spanish-speaking real estate agent calls about a cash purchase and is more comfortable not switching to English. KwickPhone handles the entire intake in Spanish, captures that it's a cash deal needing an owner's policy only, gets the address, price, and her contact details, and delivers the request to you in a clean written form so language never costs you the file.
Mid-closing with a stack of docs, the phone rings — a realtor or lender needs a status update, and if you can't pick up they call the title company that does. KwickPhone answers every call for your title company business — not just quote & estimate requests, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost title company jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.