KwickPhone for Title Companies · Email orders, bookings & requests
The order email that sat unopened while a deal slipped
KwickPhone watches your title inbox like a live opener and turns emailed orders into a confirmed file the moment they land.
KwickPhone watches your title inbox like a live opener and turns emailed orders into a confirmed file the moment they land.
Most of your work doesn't start with a phone call. It starts with an email: a lender forwards a purchase contract and asks you to open title, a realtor pastes a property address and says "can you get us a prelim by Friday," a borrower sends over the payoff statement you asked for, an attorney emails a request for a date-down before recording. The email lands, the subject line is vague, the attachments are a soft copy of the contract and a wiring form, and it drops into the same inbox as the spam, the marketing, and the forty CCs from a closing that already funded. Then someone goes to lunch, a closing runs long, and that order email sits there — silent, unread, indistinguishable from noise. Two days later the lender calls asking why title hasn't been ordered, and by then they've already opened it with the company down the street who answered faster.
That's the trap with email that nobody talks about: a ringing phone is impossible to ignore, but an email order makes no sound. It doesn't blink, it doesn't escalate, it just waits. KwickPhone closes that gap by watching the inbox the way a good file opener would. It reads each new email, decides whether it's an actual order or request or just a reply on an existing chain, pulls out the property address, the parties, the file type they're asking for — search, escrow, payoff, a date-down — and the deadline if one is stated, and turns it into a logged, time-stamped intake the moment it arrives. If a contract or payoff demand is attached, it notes that the document is there; if something required is missing, it emails back asking for it, in plain language, under your company's name.
For a title company this matters more than for almost any other trade, because your product is being first, complete, and on the clock. Whoever opens the file controls the closing, and the order that arrives at 9pm or during a back-to-back signing is exactly the one a tired team misses. Title search and examination, escrow and closing coordination, title insurance, lien and payoff work — every one of those starts with an inbound request that has to be captured cleanly before the real work begins. KwickPhone doesn't do the title work; a human still examines the chain and clears the exceptions. What it does is make sure no order ever dies in the pile, and that every request is acknowledged, parsed, and queued before a person even sits down.
A lender emails at 7:40pm: "Please open title, contract attached, need commitment by the 30th." KwickPhone reads it, pulls the address and parties off the contract, registers the deadline, logs the attached contract, and replies confirming the order is opened with the file number — so the commitment clock starts that night instead of the next afternoon.
A realtor sends a one-line email with just a street address and "can you run a prelim?" — no buyer, no legal description. KwickPhone captures the address, recognizes the order is incomplete, and emails back asking for the buyer name and the contract, so the request is acknowledged and the missing pieces are requested before anyone touches it.
A borrower replies to your request with their mortgage payoff statement attached. KwickPhone matches the email to the open file, notes that the payoff document arrived, and flags it for the closer handling that file — so the document doesn't sit in the inbox while the team assumes it's still outstanding.
An attorney emails the morning of recording asking for a date-down on a file. KwickPhone identifies it as a time-sensitive request tied to an existing file, captures it, and routes it straight to the examiner with the deadline marked urgent, rather than letting a same-day ask get buried under routine mail.
Mid-closing with a stack of docs, the phone rings — a realtor or lender needs a status update, and if you can't pick up they call the title company that does. KwickPhone answers every call for your title company business — not just email orders, bookings & requests, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost title company jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.