KwickPhone for Solar Installers · Review requests & callbacks
The install's done, but the callbacks and reviews never happen
KwickPhone makes the post-job follow-up call, answers the questions you missed, and asks for the review at the right moment.
KwickPhone makes the post-job follow-up call, answers the questions you missed, and asks for the review at the right moment.
You finish a residential solar job and pull off the roof tired. The homeowner is happy in the moment, but a week later they have a question about how the monitoring app reads, or why production dipped on a cloudy afternoon, or whether the battery storage they added kicks in during an outage. They call your cell while your crew is on the next roof with panels in hand, you can't pick up, and the question sits. By the time you call back two days later the warmth is gone, the review you meant to ask for never got asked, and the referral they would have given a neighbor quietly doesn't happen. Solar runs on reputation and word of mouth more than almost any home trade, and the follow-up is exactly the part that falls off the truck when you're slammed.
KwickPhone is the AI phone agent that handles the after-the-job side for you. When a past customer calls with a follow-up question, it answers 24/7 in English, Spanish, or Chinese from your real information, explains what you actually told it about monitoring, production, or the workmanship on the repair, and books a callback or a service visit on the spot if it's something a tech needs to handle. And on the proactive side, it makes the outbound follow-up call a few days after commissioning: it checks the system is producing the way the homeowner expects, answers the small worries, and, when the call goes well, asks for the review and texts the link so the customer can leave it in the moment instead of someday.
This matters for solar specifically because your sale is slow, expensive, and trust-driven. A homeowner spends weeks deciding, then lives with the system for decades, and the only thing a future prospect can see is your review count and what neighbors say. A roofer can survive on a thin reputation; a solar installer asking people to put a five-figure system and a roof penetration in your hands cannot. The post-install window is when goodwill is highest and reviews are easiest to earn, and it's the exact window you're too busy installing to use. KwickPhone works that window so a happy job actually turns into the proof that wins your next free quote.
A homeowner three weeks past install calls because their app shows almost no production this morning and they're worried something's wrong. KwickPhone explains that low morning numbers in heavy cloud cover are normal if that's what you've told it, and offers to book a tech callback if production stays flat by afternoon — calming the panic without inventing a diagnosis it can't make.
A repeat customer who had you add battery storage calls to ask whether the battery will actually run their fridge in a blackout. KwickPhone answers from the details of their specific install and, because backup behavior is worth confirming on-site, books a service visit so a tech can walk them through it in person and verify the transfer is set up right.
It's day five after commissioning and KwickPhone makes the outbound check-in. The homeowner says everything looks great and they're thrilled with the crew, so it thanks them, asks if they'd leave a quick review, and texts the link before they hang up — turning a satisfied moment into a public one.
A customer calls annoyed that a panel cleaning repair they paid for didn't fix a production drop. KwickPhone doesn't argue or promise a refund it can't authorize; it logs the complaint with details, books a priority callback, and flags it so you can make it right before it becomes a one-star review.
Panels in hand up top, you can't take the call — and a homeowner ready to quote books the next installer. KwickPhone answers every call for your solar installer business — not just review requests & callbacks, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost solar installer jobs.
Every ring is picked up on the first try — rush hour, after hours, or while you’re heads-down on the work. No voicemail, no hold music, no missed revenue walking to a competitor.
It doesn’t just take a message. KwickPhone completes the order or booking, grounded to your real menu and services, and drops it straight into the tools you already run.
Natural English, Spanish and Chinese out of the box — the agent greets and converses in the caller’s language, so every customer feels at home and nothing gets lost in translation.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.