KwickPhone for Plumbers · Email orders, bookings & requests
The email asking for a quote sat unread for three days
KwickPhone watches your inbox like a receptionist and turns emailed job requests into confirmed, scheduled work before they go cold.
KwickPhone watches your inbox like a receptionist and turns emailed job requests into confirmed, scheduled work before they go cold.
You know the phone pain. A pipe lets go, the customer calls, you're elbow-deep in a shutoff under somebody's sink, and by the time you wipe your hands the job's already gone to the next name on Google. But there's a quieter leak that costs you just as much, and you barely notice it: the email. A property manager sends 'Can you give me a quote to replace the water heater in unit 4B?' at 9 p.m. A homeowner who got your card forwards a photo of a corroded fitting and asks when you can come look. A general contractor emails three units' worth of rough-in work for a remodel. None of those make a sound. They sit in the inbox under spam, under invoices, under the supply-house order confirmations, and three days later the customer assumes you're not interested and books someone who answered.
KwickPhone treats your email the way a good receptionist treats a ringing phone. It reads every message that comes in, recognizes the ones that are real job requests — a quote ask, a water-heater replacement, a drain that keeps backing up, a leak somebody wants located — and it acts on them right away. It pulls out the address, the unit number, the type of work, any photos, and whatever the customer said about urgency. It replies in the customer's own language (English, Spanish, or Chinese) to confirm you got it, asks the one or two questions you'd need to quote or schedule it, and writes the whole thing into your job list as a real, named job — not a note you have to retype between calls. When it's a true emergency that shouldn't wait for a quote, it flags it and gets it in front of you immediately instead of letting it queue.
For a plumber this matters more than for almost any trade, because so much of your best, biggest work arrives by email, not by phone. Homeowners panic and call; property managers, builders, facilities people, and repeat commercial accounts email — and those are the recurring, higher-ticket jobs: the water-heater swaps, the planned drain and sewer cleaning, the leak-detection callouts across a portfolio of buildings. Those senders are organized and they're comparing replies. The one who answers first, with the right questions and a real time, usually wins the job. KwickPhone makes sure that's you, even on the day you never opened your laptop because you were under a house from seven to seven.
A property manager emails at night: 'Water heater in 4B is leaking from the bottom, tenant has no hot water, please advise on replacement.' KwickPhone replies within the hour confirming it has the address and unit, asks whether it's gas or electric and the approximate age, and logs it as a water-heater replacement job with the tenant-access note so you can quote it first thing instead of finding it buried Thursday.
A homeowner forwards a phone photo of a green, crusty fitting under the kitchen sink and writes 'Is this a problem? Can someone come look?' KwickPhone recognizes a leak-detection / repair request, saves the photo to the job, asks if water is actively dripping or just staining, and books a look-see slot — so a vague worried email becomes a scheduled visit instead of a maybe.
A general contractor emails a remodel scope: 'Need rough-in plumbing quotes for two bathrooms and a kitchen, drawings attached.' KwickPhone captures it as a quote request, attaches the drawings, confirms you received them and asks for the target start window, and flags it as a larger bid so it doesn't get treated like a one-off and lost in the shuffle.
A restaurant manager emails midday: 'Floor drain in the kitchen is backing up, we're open at 5.' KwickPhone reads the urgency and the hard deadline, skips the slow quote dance, marks it an emergency drain-and-sewer call, and pushes it to you immediately with the time pressure attached so you can decide whether to reroute before service starts.
A burst pipe doesn't wait, and neither does the customer — they call the next plumber on Google the second you don't pick up. You can't put down a live shutoff to grab the phone. KwickPhone answers every call for your plumber business — not just email orders, bookings & requests, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost plumber jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.