KwickPhone answers every rate-quote and pre-approval call, captures the full scenario, and texts it to you so you can follow up before anyone else does.
You're nose-deep in a file — locking a rate before the cutoff, chasing a conditional approval, lining up the appraisal so the loan doesn't slip past the contingency date. Your phone lights up with a number you don't know. You can't take it; if you break focus now the lock window closes and your borrower eats a worse rate. So it goes to voicemail. The caller was a referral shopping a purchase pre-approval, they had two other brokers' numbers in the same text from their realtor, and by the time you call back at 6pm they've already sent docs to whoever picked up first. You didn't lose on rate or on service. You lost because you were busy doing the job for the client you already had.
KwickPhone answers that call in your place, in English, Spanish, or Chinese, and it doesn't just take a name and number. It walks the caller through the things you'd ask on a first call — are they buying or refinancing, purchase price or payoff, rough credit band, down payment, whether they're under contract and what the closing date is, owner-occupied or investment, and how soon they need a pre-approval letter. It speaks only from what you've told it about your business — the loan types you actually do (FHA, VA, conventional, purchase and refinance) — and it never quotes a rate or a payment, because it knows it can't price a loan and it won't pretend to. The moment the call ends, the full scenario is in your hands as a text and a written summary you can act on without calling back to ask the basics.
For a mortgage broker this matters more than for almost any local trade, because your business runs on a clock you don't control. Rate locks expire, contracts have financing contingencies, and a pre-approval that comes an hour late is a pre-approval the realtor stops trusting. The borrower who calls you is usually calling three people, and the first solid letter wins. KwickPhone doesn't make you choose between protecting the file you're working and catching the lead that pays for next month — it covers the phone so a missed call stops meaning a missed loan.
A realtor's buyer calls at 8pm: 'My agent said I need a pre-approval letter by Thursday to make an offer on a house.' KwickPhone captures the purchase price, the down payment they're planning, their rough credit and income picture, and the Thursday deadline, then tells them you'll reach out first thing — and tags the lead urgent so you see the deadline before you see anything else in the morning.
Someone refinancing calls while you're locking another file: 'I owe about 280 on my house, it's worth maybe 400, can I pull cash out?' KwickPhone records the balance, the estimated value, that they want cash-out, and whether it's their primary home, explains that you'll run the numbers and call them back, and never guesses at an LTV or a rate it isn't qualified to give.
A VA-eligible buyer calls asking 'do you do VA loans and zero down?' KwickPhone confirms you handle VA financing, gathers their service status, whether they've used their entitlement before, the price range they're shopping, and their timeline, then hands you a lead that's already pointed at the right product.
A past client calls about a rate-and-term refi now that rates moved: 'You did my purchase two years ago — worth refinancing yet?' KwickPhone takes their current loan details and what they're hoping to save, recognizes this as a warm repeat borrower, and gets it to you so you can run a quick break-even instead of letting an easy refi drift to a competitor's mailer.
Rate-locked and racing a deadline, you can't pick up — and a pre-approval call books another broker. KwickPhone answers every call for your mortgage broker business — not just quote & estimate requests, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost mortgage broker jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.