KwickPhone follows up after every job, asks happy customers for a review, and routes the unhappy ones to you before they post.
It's the third inspection of the day. You finished a clean sweep and a damper swap an hour ago, the homeowner was thrilled, and then you packed the rods, drove to the next house, and climbed back up on the roof. The follow-up you meant to send never happened. By the time you're off the ladder and back in the truck, you've forgotten the name, the address blurs into the other six from the week, and the review that customer would gladly have left simply never gets asked for. Meanwhile the one person who was a little put out about soot on the hearth rug — the one you'd have happily fixed — goes quiet, and three days later that's the review that's public.
KwickPhone closes that loop for you without you touching the phone. When a job is marked done, it reaches back out to that customer at the right moment — a friendly text or a return call — thanks them by name for the work you actually did (the sweep, the cap, the liner), and asks how it went. If they're happy, it hands them a direct link to leave a review on the page you care about, so the good word lands where buyers see it. If something's off, it doesn't push them toward a star rating — it captures exactly what went wrong and flags it straight to you, so you get the chance to make it right before it ever becomes a one-star surprise. And every call that comes in while you're up top — the callback about a smoke smell, the neighbor who saw your truck and wants a quote — gets answered in English, Spanish, or Chinese, taken down, and waiting for you when you're down.
For a chimney sweep this matters more than for almost any trade, because your work is invisible. The customer can't see a clean liner the way they can see a freshly mowed lawn. Their whole sense of whether you did a good job comes from how the visit felt and whether you followed through — and reviews are how the next homeowner, the one comparing three sweeps before winter, decides you're the safe choice for something that's literally about fire in their house. Your busy season is short and seasonal; the reputation you build in October is what fills the calendar next October. KwickPhone makes sure the follow-up that builds that reputation happens every single time, not just the days you remember.
A homeowner you swept two days ago gets a text: 'Hi Mrs. Alvarez, this is KwickPhone following up for [your company] — we cleaned and inspected your chimney Tuesday and installed the new cap. How did everything go?' She replies that it's great and the smoke smell is gone; KwickPhone thanks her and sends her the one-tap link to leave a review, and that review is live by evening.
A customer whose liner you repaired writes back that the fireplace still smells smoky when they light it. KwickPhone doesn't ask for a star rating — it captures 'still smells smoky after liner repair, lights fine otherwise' and texts you right away, so you can call, explain it may be curing or schedule a quick look, and turn a near-bad review into a loyal client.
While you're inside a 30-foot flue, a neighbor who watched you work the block calls wanting a pre-winter inspection quote. KwickPhone answers, explains you do sweeps and inspections, takes their address and the best time to reach them, and has it ready on your phone the moment you climb down — instead of a missed call they never repeat.
A past customer calls back in Spanish about a damper that won't close all the way. KwickPhone handles it in Spanish, notes it's a follow-up on the cap and damper job from last month, captures the issue and their availability, and flags it as service-related so you treat it as warranty work, not a cold lead.
On the roof with a brush, you can't answer — and a pre-winter inspection books another sweep. KwickPhone answers every call for your chimney sweep business — not just review requests & callbacks, but the everyday requests that keep ringing in:
Every call is picked up 24/7 in English, Spanish & Chinese, with no hold music — and each order, booking or quote is written straight into the POS you already run, or KwickPhone’s own built-in POS if you don’t have one. No missed calls, no voicemail, no lost chimney sweep jobs.
No POS yet? KwickPhone can be your POS too — a built-in register, orders & menu in one place. Already on a POS? Orders write straight back into it.