A guest loses keys at the pool. Today that's a shoebox behind the desk and a phone tag nobody returns. With KwickPhone, the AI takes the claim on the phone, the found item is logged with a photo in fifteen seconds, the system matches them and scores it — and the reunion ends with a signature, not a shrug.
The real Front Desk — fifteen found items with photos, two open claims, and the match engine already suggesting reunions with scores. The purple band is training mode: a full practice dataset, no real texts or emails sent.
Screenshots regenerate from the live console — this product ships improvements weekly.
Callers file claims with the AI 24/7 — staff numbers get the found-item flow instead. Urgent calls escalate to a human immediately.
Your branded /lf page takes claims with photos from any phone. Print the QR at the desk, the gate, the bus.
Staff log finds and claims in the console — camera snap, and AI fills the category, color and description from the photo.
"Did anyone turn in a phone?" — search by anything, show the guest the match, verify, reunite, signature.
Tap Log found item, snap a photo — the AI fills category, color and description from the picture; staff just confirm the area. The item gets a storage badge and joins the queue. Every open claim is instantly re-scored against it, and strong matches ping the claimant automatically.
The Records tab is the searchable ledger — found items and claims, filterable by status, category, area and date, paged for venues that log hundreds a month. Every row carries its photo, custody trail and disposition. High-value items are flagged: the console never reads their details back to a caller — the owner proves it, or it stays.
Reports show recovery rate over time, staff leaderboard (who logs the most finds), aging analysis of what's been on the shelf too long, and area × category breakdowns that tell you the pool loses sunglasses and Bus 42 eats umbrellas. The retention sweep runs itself: after your window, unclaimed items surface for donation with the trail preserved.
Settings holds the whole program: your areas, staff phone numbers (they get the found-item flow when they call), retention and claim-expiry windows, the public page text, digest emails, an optional venue mailbox for email intake, and ship-it-home — your FedEx or UPS account plus the fee you charge.
New venues open with a full sample dataset: fifteen found items with photos, open claims, live matches. Log, match, reunite, sign — nothing sends a real text or email, and production stays empty until you flip the switch. The sandbox stays forever for training new staff.
Public zones run the same console at no charge — a park district's AI line takes "I lost my kid's backpack at the playground" at 9 PM and the reunion happens the next morning. If you run a public venue, talk to us.
Four ways, one queue: the AI takes claims on the phone 24/7; the public /lf page with QR takes claims with photos; the front desk logs them; walk-ups get searched on the spot.
Every open claim shows scored candidates by category, color, area and time — and optional AI photo verification compares the claimant's photo against the found item before you release anything.
High-value items are never described back — the owner proves it. Releases capture a signature, and the custody trail (found → stored → verified → returned) is permanent.
Yes — set the fee, plug in your FedEx or UPS account, and ship-it-home handles the rest.
The retention sweep surfaces expired items after your window for donation or disposal, trail preserved.
The console and guest-facing flows run in English, Spanish and Chinese.
Included on every plan — and the phone line that takes lost-and-found calls also books your appointments, takes your orders, and answers "are you open?" at midnight.